FAQ
Frequently Asked Questions |
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Location of Dragon Hill Lodge
We are located on Yongsan South Post in Seoul, South Korea, just north of the Han River.
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Dragon Hill Lodge mailing address
Dragon Hill Lodge
BLDG. 4050 South Post
Yongsan-3KA
Yongsan-Gu
Seoul, Korea 140-012
OR
Dragon Hill Lodge
Unit 15335
APO AP 96205-5335
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Incheon Airport Shuttle Bus Schedule and Transportation Information
Click here to view PDF document.
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Gate entrance/access to US military installations in Korea
All visiting personnel active duty and retired, DoD civilians can gain access to the installations by showing their DoD identification cards.
If the visiting personnel active duty and retired, DoD civilians want to invite/escort non-DoD personnel onto a US military installation in Korea, it is a requirement to be registered in the US military installations’ Biometrics Identification Detection System, referred to as BIDS Installation Access System.
FYI, for Yongsan Army Installation, non-DOD personnel are permitted to remain on post up to 24 hours. Once the visiting personnel active duty and retired, DoD civilians are registered in BIDS they can sign on non-DOD personnel. They must meet the non-DOD personnel at the installation gate and the guest must return to the registered gate prior to the 24-hour time frame. At that time, the guest will have to be registered "off the installation" and can be re-registered "on the installation" for an additional 24 hours. This procedure must be done each day during your stay in the hotel.
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What is BIDS?
Biometrics Identification Detection System, referred to as BIDS Installation Access System. DoD personnel must register “in person” at the BIDS offices. The procedure is to input the DoD sponsor's data and record the thumbprint into the BIDS electronic system.
BIDS registration is located:
*Army Community Service Building (BLDG. 4106), across from the hotel 's POiNT Health Club. The office is open Monday - Friday from 0900 - 1600.
*Pass & ID, Provost Marshal’s Office (BLDG. 1230), at Camp Kim near Yongsan Army Installation. The office is open Monday - Friday from 0830 - 1600, except for Thursdays 1200-1600.
If you cannot arrive during the BIDS office hours & you wish to invite/escort in a non-DOD individual: When you arrive at the US installation gate, you must advise the MP Desk Sergeant of your late arrival and they can implement a DOD Sponsor Escort Exception to Policy. (Please note that this process requires the MP Desk Sergeant to contact the installation commander/"on call" representative directly for the Exception to Policy.)
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Mandatory Ration Control Plates
If you are not Active Duty, the US military Post Exchange or the Commissary requires a Ration Control Plate. Access is restricted!
* Please contact your sponsoring unit for information about a temporary Ration Control Plate.
You can also inquire/apply “in person” for a temporary Ration Control Plate at Building 4305, Room 109 DSN: 738-4612.
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Receipt for stay
Please email: reservations@dhl.korea.army.mil
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Billing Disputes
Please email: KuB@dhl.korea.army.mil
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Per Diem Rates
Link: http://www.state.gov/m/a/als/prdm/2005/
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Wait List for Reservations
We don't have a waiting list for the future reservations except PCS status of travel. We also have a waiting list for in-house guests requesting a family suite or guests with smoking preference.
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Statement of Non-availability
Click here to view PDF document.
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TLA Procedure
Click here to view PDF document.
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Problem getting or changing a Reservation?
There are a few reasons why you may be having trouble…
1. A room may not be available for one or more of the days you requested.
2. Our server is down.
3. The information you submitted was inaccurate or incomplete.
If you are still experiencing difficulty with our online reservation system, please email your reservation request to Reservations@dhl.korea.army.mil
Or call DSN 738-2222, COMM 011-82-2-7918-2222 to speak to one of our Reservation Agents.
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Other Billeting on Post
Walker Center: Free, Call for availability DSN 736-1048
Sports Billeting: $40.00 DSN 724-8830
Religious Center: $20.00 (Leave/Pass), $30.00(TDY) DSN 723-7314
US Embassy Association Suites: $90.00 DSN 738-6124 COMM 397-4487
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Pets
Personnel arriving as guests of the hotel are authorized to keep their pets in the loading dock area until 1000 hrs the following morning. Please note: you are responsible for the care of your pet: feeding/ cleaning/ walking). The Pet Care Center is where pets will be kept during your stay at DHL, for a fee. All personnel PCS-ing in or out should request support from their unit commander on this issue. Appointments should be made with the Pet Care Center (Yongsan South Post Bldg. 5256, DSN 736-6426, COMM 011-82-2-7916-6426)
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Lost and Found
If you believe you lost something while you were visiting our facility, you may contact our Security Desk ext. 6900.
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Telephone Dialing Assistance
To place a call from the US to a military phone in Seoul,
Dial 1-011-82-2-791X-XXXX
To place a call from the US to a Commercial (non-military) phone in Seoul,
Dial 1-011-82-2-XXX-XXXX
To place a call from anywhere off-post to a DSN,
Dial 0505-XXX-XXXX
Off-Post Operator Assistance… 114
To reach an operator from any military installation:
Operator Assistance… 0
Directory Assistance…113
US Army Installations…113
US Air Force Installations…411
To reach an operator when calling from off-post… 0505-723-1110
To reach an operator when calling from the US…011-82-2-7913-1110
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Rental Car
Email: CarRental@dhl.korea.army.mil
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Korea's Weather
607th Weather Squadron
Link: https://weather.korea.army.mil/public_fcst.htm
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Religious Services in Area II
Click here to view PDF document.
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Helpful Links
USFK website
http://www.usfk.mil/
8th PersCom Website
http://www-8perscom.korea.army.mil/
AFN Korea
http://www.afnkorea.net/
American Forces Spouses' Club -Korea
http://www.afsckorea.org/
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Korean (KTX) Train Schedules
Link: http://english.barota.com/
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Movie Schedule for Yongsan South Post
Link: http://www.aafes.com/ems/pac/kcapital.htm
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